Alpha Bank launches first chatbot to provide entrepreneurs with fast transaction harvesting support
Alpha Bank was the first company in the market to launch the chatbot "Alpha Receipt Technology Assistant" for stores with payment terminals.
Intelligent assistants provide quick and effective assistance in solving technical and business problems. It helps improve the real-time service quality for customers and provides the latest and clear instructions on how to use the acquiring terminal. In addition, the chatbot will also tell you how to eliminate errors sent by the terminal or prompt you with response codes displayed on the check.
Chatbots can improve customer experience and increase business efficiency.
In future plans, further expand the capabilities of the assistant.
To use chatbots, entrepreneurs need to click on the link, select their terminal, title, and the topic where the problem arises. The service will help you solve this problem.
Using chatbots can help develop services for entrepreneurs. We are already using NeuroOffice AI assistant and other chatbot teams, so harvesting assistant is another logical step supported by Fintech. The digitization of the consultation process helps clients solve problems immediately without having to wait in line and wasting time on additional explanations. In addition, this greatly improves the work efficiency of contact center employees and reduces the number of service calls. Our plan is to further develop professional business assistants, "said Dennis Osin, Director of Small and Micro Enterprises at Alpha Bank.
Alpha Bank is the largest general private bank in Russia. For over 30 years, he has been at the forefront of various fields in the banking industry. According to RAS's accounting (financial) statements, Alpha Bank's net profit for July 2024 was 100.3 billion rubles. As of July, the customer base has exceeded 1.8 million corporate clients and 33.8 million individuals. Alpha Bank is developing under the PHYGITAL model, combining digital innovation with an effective physical presence network that has over 700 offices in Moscow and provides delivery services in more than 2500 cities.
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